Customer Service and Product availability 2/14/07
Mini Mania, Inc. strives to make “Customer Service’ our primary objective. And while this customer service objective for us may not be consistent with the classic definition in our consumer world, the nature of our business is to supply information and parts to a very small community of owners of a small number of cars. The number of dedicated Mini owners within the USA has doubled in the last 5 years and the resulting quantity of over 20,000 cars still is comparatively small in relationship to many other consumer businesses.
Our Customer Service goals are simple; Provide the maximum amount of information possible to satisfy the needs of the Mini hobbyist while maintaining an inventory that supports their needs and desires. Our customer service motto says, ‘If we don’t’ know the answer to your question - we will find the answer; if we don’t have the part in stock, we will make every effort to find it!”