Mini Mania will match the published price of any supplier in the USA! If you find an item advertised at a lower price from another US supplier, call us! We'll TRY to match that supplier's price -- see details below.
Quality, Service & Price
Mini Mania, Inc. has been supplying parts and accessories Mini owners for over 30 years and we are proud to continue to offer you the best guarantee in the market. QualityProducts sold or designed by Mini Mania are chosen for the quality of performance, looks and price. If for ANY reason you are not 100% satisfied we gladly accept the product back within 15 days of purchase for a full refund. Please see our full Return Policy below for details. ServiceOur 12,000 sq ft warehouse, a staff of 25 experts in their field, 12,000 parts number kept on hand, and $1,000,000 worth of inventory assures you of the utmost in service.
Prices & Price Matching
We offer the best product at the best price available on every item in our store. All prices are listed in U.S. dollars. We do not have a currency converter in our store, but several Web sites provide this service. Orders placed at minimania.com will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.
We will match the published price of any US supplier* -- even their current sales prices! If you find an item advertised at a lower price, make a notation in your online order, call or email us your price match request (see terms and details below). We'll sell you the SAME item at the SAME price! If you've already purchased the item from us, we'll even price match (for store credit only) as long as you contact us with your request within 3 days of placing your order.
This offer is restricted to identical items offered for sale in writing or on the web. When making your price match request, you must provide us with a link to the competitor's Internet URL for the item, a copy of the written ad or written quotation, which must include suppliers part number, description and price.
Price Match Terms and Fine Print
We may choose not to price match in some cases; here are some reasons why:
* Qualified U.S. Suppliers are established businesses that routinely and regularly sell the item to be matched from an established physical storefront or warehouse, "Internet Only" business are specifically excluded.
While we endeavor to maintain the accuracy of item availability, descriptions and availability, we reserve the right to correct errors. We reserve the right to choose not to honor this offer.
How to Request a Price Match
Place an order on-line and leave a comment at checkout. Provide the competitor's name, part number, item description, URL link to the exact item and the competitor's price anlong with your request to price match. If we agree to match the price, your order will be processed at that adjusted price. In the event we cannot match the price, we will notify you by email. We will hold you order for 3 business days.
Alternately, you may call us with your request. We'd love to talk with you. We will generally respond to price match requests within one business day.
Product shipped by Mini Mania is properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and Mini Mania immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or error in shipment must be reported within 5 days of order receipt .
We endeavor to stock most of the items we sell. For Classic Minis, parts are frequently in limited supply and are difficult to keep on hand. the automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse.
Shipment of items backordered is dependent upon our obtaining them from our various suppliers, many of which are overseas. Consolidated air freight shipments are made to us bi-monthly from the UK, which means obtaining the parts you order may take up to two shipment cycles (4-6 weeks). After 60 days has elapsed we may notify you that an item cannot be obtained and has been removed from your order. Please contact us if you would like us to re-order, as some items can become available again later.
Be sure to contact us if you wish to cancel your backorder to avoid unnecessary shipping and restocking charges once the item(s) you’ve ordered is shipped.
Some items are made available on a Special Order basis. These are typically items with very low demand that we choose not to keep in inventory, or items that are custom built or built to order. These items are ordered from their suppliers solely to fulfill your order. As such, these items require a 100% non-refundable deposit at the time the order is placed (power-unit orders require a $1,000 deposit before work begins). Because of the nature of Special Order items, your order cannot be cancelled once your order is accepted and deposit taken, nor can returns be accepted once the item has shipped.
Mini Mania Product Return Policy
| PRODUCT RETURNSWe at Mini Mania value your satisfaction. We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products or service, we'll refund the purchase price.Please follow the instructions below carefully to ensure your return is accepted and processed promptly:1. Returned items must be in original condition, in original packaging, unused, uninstalled, unmarked and re-salable, with all documentation and packaging intact to be eligible for refund or credit.Electrical Components, VHS Tapes, DVDs, Software or Software Devices, Books and Special Order or Custom Built Items are not accepted for return.2. Call Mini Mania right away for a Return Authorization Number (RA#), with invoice in hand. Mini Mania will refuse unauthorized returns. If possible, speak with the Sales Tech who took your original order. A return authorization number will be provided for eligible returns.3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RA# on the return form, and on the shipping label. Do not include the name of the Sales Tech who provided the RA# unless instructed to do so, or return processing may be unnecessarily delayed.4. Mini Mania must receive returned items within 15 days of your original receipt of the product to be eligible for a full refund. Items received between 15 and 45 days from date of receipt, or received without a copy of an Invoice, Return form and RA# are subject to a 15% re-stocking fee, and are eligible for store credit only. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer’s expense. Unclaimed ineligible return items will be disposed of after 30 days.5. Send your package pre-paid, insured and traceable to: Mini Mania, Inc. Attn: Returns Dept.
870 Gold Flat Rd., Suite ANevada City, CA 95959Package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No UPS Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges.Please allow up to 3 weeks for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement.Refused shipments returned to Mini Mania do not automatically qualify for credit.
Article Date: Jun 04, 2002||
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