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 Posted: Mar 13, 2012 09:14PM
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Here's the real live scoop on UPS. My wife was an actual 'High Value Claims Auditor' for UPS for almost (2) years. She was authorized to cover claims up to $50,000, (this is a true story) This is the training video that everyone that gets hired at UPS has to watch, (no joke!) You decide who you want to deliver your mail now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We use USPS exclusively for good reason.                           Mini Estate

//www.youtube.com/watch?v=2Q6_9A90cUk

"It's a good day when you wake up with a Woody!"
 Posted: Mar 13, 2012 07:43PM
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CA

I will not buy anything is the supplier uses only UPS.. besides damages their customs clearance fees are outrageous.. had to pay $70 in fees for a $45 purchase.. USPS is best for US purchases..


Mini Mike.  .....
Driving the Mini 30 VTEC  Mini Van under construction... mikesmith.vic (at) gmail 

 

 Posted: Mar 13, 2012 06:47PM
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A UPS bashing thread? Horray!

I loathe UPS! Every damaged package and item I have ever received has been through UPS.

NEVER NEVER let the UPS Store package items for you. They once stuck four rims into one box with a handful of bubbles - result was $300 in damage to the rims when I received them.

It took 3 months and a police officer to get my insurance claim through. 

Everytime UPS has packaged the item for seller, it has arrived damaged at my doorstep.

 

I just received a box this morning from Amazon via UPS and the box looked like it went through a game of football - luckily the factory box inside wasn't damaged.

I have had friends who worked for UPS sorting centers tell me that some of their coworkers there had purposefully thrown packages that were marked as "fragile.

 

I always ship things USPS and have never had a problem with shipping through them nationally or internationally. 

 Posted: Mar 13, 2012 04:05PM
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CA

I hope it gets there OK too.  All the best.

 Posted: Mar 13, 2012 03:53PM
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I just ordered a bunch of stuff from a UK supplier. They shipped via UPS I hope it arrives in one piece. Now I'm worried.

 Posted: Mar 13, 2012 02:24PM
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US
A friend was going to return an item I'd sent to his son - a trumpet in a case. He enclosed a repair bill that I was going to show on ebay, as well as a crisp $100 bill since I'd over-paid him for the repair and return shipment. When I received the trumpet, the repair list and the $100 bill were gone. Now granted, this was a UPS store and not something that occurred during shipment, but still......I use USPS for all ebay sales, domestic and international.

 Posted: Mar 13, 2012 01:51PM
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CA

In the past whenever I've used UPS to have something sent from the US up to CA, it gets help up somewhere and takes forever to get here ( last one...5 weeks ), and then it's usually accompanied by a bill for customs.
( even IF the sender marked it "Antique Car Parts" )

I ALWAYS request a part , if ordering from the US, be sent via USPS.  Usually fairly quick ( although airmail from the UK is still quicker to CA ), and not once has it been held up at customs.
If a sender won't ship via USPS I'll get the part elsewhere.
I can't remember what MM uses to ship here

 

"Everybody should own a MINI at some point, or you are incomplete as a human being" - James May

"WET COOPER", Partsguy1 (Terry Snell of Penticton BC ) - Could you send the money for the unpaid parts and court fees.
Ordered so by a Judge

 

 

 

 Posted: Mar 13, 2012 01:43PM
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GB

USPS for shipping stuff internally in the US is waaaaay cheaper than any of the couriers and so far they haven't damaged or lost anything we've sent.
FedEx Ground managed to "lose" two Minilites a few years back (though the person who stole them forgot to pinch the nuts and centres).

Shipping from the US to the UK or UK to US has gone through the roof in the last year. 
We used to be able to ship a set of tyres internally by courier for $30-40.  Now it is $90+ 
To get a set of four from the UK was $225 by DHL last month !!

 Posted: Mar 13, 2012 01:35PM
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US

You guys use Rps?  So far good luck with them from uk 

 

 

My Email is : ronjern@sussextees.com   !!!!!!!!!!!!!!!

 

 Posted: Mar 13, 2012 12:32PM
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CA

We have had good experience with Canada Post and USPS here in North America and with Canada Post going abroad.  Insurance tracking number, delivery confirmation etc. is included with Canada Post.

Have told several suppliers DO NOT USE UPS, send USPS/Canada Post if smaller items or another carrier if larger.

However post service is not such a good vehicle for larger items.  In my current case, the supplier used UPS but had not done so before when similar goods arrived in perfect condition.

 Posted: Mar 13, 2012 12:12PM
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US

I run an eBay business from my home selling a/c parts. We used to send all our packages to US addresses via UPS and all overseas packages by USPS. In the 2 years we've been doing this, UPS has lost, damaged, delivered to the wrong address or not deliver at all untold amount of times. We have lost money and time dealing with UPS. It was happening so much that the UPS District Rep and I were on a 1st name basis. I'd call her and all I had to say was "this is Angel" and she'd say "oh no, not again?". At the beginning of the year we dumped them and have gone strictly with USPS. In the same 2 years that we've used USPS only once did we have a customer in Australia say that the pulley on his a/c compressor was damaged in shipment. We filed a claim, sent the customer another pulley and USPS paid us back.

Mad Dog

 Posted: Mar 13, 2012 09:13AM
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CA

Goods (NOTE - not items our host sells) shipped from UK by UPS carriage arrived with damage caused in shipment.

UPS says "not our fault" (or, thanks for allowing us to give you "the business").

UPS seems to have forgotten that its prime responsibility is to deliver goods as they were received for carriage...NOT as they have been abused in carriage.

Far too convenient for UPS to deny its responsibility and lay blame on the shipper.  UPS is under no obligation other than greed to accept any old thing for carriage.

It could say to every shipper, "Look, we are hard on stuff.  Armor plate it or we won't pick it up."

Or, it could simply deliver undamaged what it has accepted for shipping.

Yet that seems unrealistic, leaving me with a new carrier to engage and to insist on it being used by sellers.  So the UK seller and UPS are both on notice since sellers need to be given notice too.  Sellers and UPS will NOT get my funds in advance of my being able to inspect for quality and fitness for purpose as so long as exposure to damage and loss will go uncompensated.

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