We at Mini Mania value your satisfaction. We back up every sale with our Satisfaction Guarantee : If you're not fully satisfied with our products or service, we'll refund the purchase price.
Please follow the instructions below carefully to ensure your return is accepted and processed promptly:
- Returned items must be in original condition, in original packaging, unused, uninstalled, unmarked and re-salable, with all documentation and packaging intact to be eligible for refund or credit.
Electrical Components, VHS Tapes, DVDs, Software or Software Devices, Books and Special Order or Custom Built Items are not accepted for return.
- Call Mini Mania right away for a Return Authorization Number (RA#), with invoice in hand. Mini Mania will refuse unauthorized returns. If possible, speak with the Sales Tech who took your original order. A return authorization number will be provided for eligible returns.
- Include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RA# on the return form, and on the shipping label. Do not include the name of the Sales Tech who provided the RA# unless instructed to do so, or return processing may be unnecessarily delayed.
- Mini Mania must receive returned items within 15 days of your original receipt of the product to be eligible for a full refund. Items received between 15 and 45 days from date of receipt, or received without a copy of an Invoice, Return form and RA# are subject to a 15% re-stocking fee, and are eligible for store credit only. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer’s expense. Unclaimed ineligible return items will be disposed of after 30 days.
- Send your package pre-paid, insured and traceable to:
Mini Mania, Inc.
Attn: Returns Dept.
870 Gold Flat Rd., Suite A
Nevada City, CA 95959
Package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit.
No UPS Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges.
Please allow up to 3 weeks for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement.
Refused shipments returned to Mini Mania do not automatically qualify for credit.