SPAM Alert!

oliver1 is a same-day poster to a very old thread - with a dubious link.

I only use USPS   as UPS is impossible if you have claim for damage..  been fighting for them over a year over top bows for a moke.  from Big Al..  btw. I use DHL for all  incoming shipments..   for most countries..  Royal Mail is top shelf from the UK..  later bc

Spammer??!!
Who else would register and post on the same day to a long-dormant thread AND post a dubious link?

Nice to see some old once-active names though, like Zippythepinhead (still miss him!) , PA Pup, Thorty, bigburly, notabmw, meetthespeakers, MPlayle, miniestate and others.

I think USPS is so much better than UPS. I had USPS lose an item with the tracking number and damage items, but I still use them 99% of the time.

Zippy....   I agree with your assessment of US business.  A friend from the MG club had a racing buddy who was service manager of the Chevy or GM branch of a huge dealership in the area.  They are a major advertiser and had several locations.  Their prices were usually the lowest.  However, their service generally left something to be desired in terms of cost and efficiency.  I was told their reasoning was they were big enough, and the population was large enough, that they only needed to sell a new car once to someone and they would be OK. No need to worry about repeat customers....

Don

Wow! I haven't had any problems. Never had any damage, so never had to make a claim. In fact, I really like my delivery guy but that's more of a personal thing i guess. I don't like the additional tariff they charge for importing from overseas. I will now go find the largest piece of wood to knock on. Good Luck with your claim.

-Shawn

It's really pretty simple. UPS feels that, by stonewalling damage claims, they make more money than the few customers they lose. It keeps their cost of business lower but really hurts when you're on the recieving end of that plan.....
Until they lose more customers, it'll be business as usual.  Sad way to run things but, that's the American way now.

I used to fly a feeder service plane for a UPS contractor. If you live in a remote-ish distant area, their big brown planes won't come to you....the smaller contrat freight airline will. We handled all the boxes going in. They never trained me how to handle them in any way. It's a box, there's a way to handle it other than picking it up and stacking it o ntop of other boxes? On the field I operated on, FedEx was also operating their services. A much more polished operation FDX is compared to the UPS methods. Their feeder pilots in any capacity never touch any of the material. Alwasy by the FDX drivers. So I had a sore back frequently loading up a few tonnes of boxes especially around Xmas. Now, whenever I ship anything UPS, I'm always just a bit leery about it. I've had my share of accidentally dropped boxes during my time in that capacity and the response from the driver was, "insurance will take care of it, dont worry about it" so I would rather go with not letting that happen in the first place. USPS has huge volume and buys cargo space on major airline carriers, UPS has planes because it has trucks. FDX has trucks because it has planes....i'd rather go with an airline instead of a trucking company in air shipment. there's a reason FDX and USPS costs more. less damage.

meettheS-

Wouldn't it be good business to  simply ask for a signature on delivery ?

BIG AL

As an emeployee of UPS(I load the trucks to go out for delivery),I will not use their services to ship parts or anything for that matter. It is quite shocking how packages a handled within the company's care and the supervisor just turn their  heads and act like nothing has happened. On the other side the company is trying to cut down on expenses(amount of hours the employee is on the clock) therefore packages are being tossed around with no regard for the bright orange stickers reading very fragile. As me how I know this. I should stop here before I start a tangent, or worse lose my job....

Edit: as for the cutting of cars, they do not think things through. They will cut a truck out and send the stops(packages) to another truck that is nearly over flowing. Most of the drivers that I have spoken with average 10 to 12 hour days. 

I own a UPS  and fed ex ship center,the staff HATE ups and  over the years they went from cutomer care to how much money can we make.You'll see on monday's and fridays they will cut a car and then load up other drivers to make up for cutting a car and if the driver gets back to late he's basicly yelled at,(union grevence filed)then when it comes to claims they really don't want to pay,inspector hates us..just my 2 pennies..BB

 

I could go on and on..

//www.facebook.com/pages/UPS-SUCKS/190839603966?sk=wall

UPS has the worst customer service on the planet!

I ship a lot of stuff, and receive a lot of stuff. I have used DHL, UPS, Royal Mail, USPS, etc. Never had a problem with any of them until last month... I shipped a plasma cutter/arc/ tig welder via USPS insured for 90% of it's value. Well the company recieving it never recieved it. I called checking in for a month straight. Filed the claim, and USPS denied it because they say it was "delivered", and they did there part. I have been on the phone numerous times with both parties, and I will just keep contacting them until they cave in. What's the point of getting it insured if you can't collect on it if it dissapears? They said it was in a bad neighborhood, maybe it got stolen, etc.... Regardless I am out 100's of dollars and time.

//www.youtube.com/watch?v=sgAq_KnDIPc

//www.youtube.com/watch?v=1Zh9kFJzDnA&feature=related 

//www.youtube.com/watch?v=W1qUd9na_PQ&feature=related

//www.youtube.com/watch?v=hrbIgBDT-fE&feature=related

There's many more.....

UK supplier has stepped up to the plate to replace damaged goods.  Sadly this just incrementally increases their cost of doing business.

Supplier says that the only problem with their worldwide shipments is to customers in North America.

Supplier will use another shipper for replacement.  I said we have been happy with FedEx deliveries from UK.

Anyone have major problems with fed ex?

Just contact the UPS claims rep and remind them of the recent scandals they had over security footage catching UPS drivers throwing a package over a fence/gate.

Call "bull-sh*t" on their claim of "no responsibility".

Then maybe seek redress in small claims court?

Funny USPS story from almost forty years ago;
One of the girls from the office dropped off a package(insured) at the post office on her way to work. It contained 100 small tubes used on bottling machinery. Four o'clock that afternoon, a postal employee showed up at the front desk with the remains of the obviously "run over by a truck" package and one of the tubes. (bent beyond belief) In his other hand was a check for the insurance value.
I doubt that their claims service is as rapid today but, I haven't had any problems with 'em.

We now return you to the UPS bashing....

Sadly, I have to add my name to this list. I just bought an item on ebay and they managed to rip the entire side  of the box and lose many significant parts.

You have good reason to be worried. The last thing I had delivered from UPS was a period aluminum Mini Cargo Rack from England many years ago. It arrived in a box crushed beyond repair. It was a bit larger than Jim Carrie's package, but it definitely got the same royal treatment! Amazing!  Mini Estate